For any inquiries about your account or how to get help from customer support, please visit our Facebook page "Pixel Cambodia". Please approach our technical team at info@pixeltv.app with any specific queries you may have regarding this Privacy Statement, our use of cookies, your personal information, or related technologies. Please be aware that if you reach out to us for help, we might need to verify your identity before we can complete your request for your protection and ours.
We receive and retain information about you in order to deliver and enhance our services and content, including:
- Personal details: Information you give us such as your name, email address and payment method or methods are among the details we receive and keep on file. We gather this data in a number of methods, when you provide it, when utilizing our service, when you communicate with customer support, or when you take part in surveys.
- Usage information: Data that we automatically gather. Certain kinds of data on your usage of our services, integration with us, network devices, and capable devices are automatically gathered and stored by us. This data comprises: Your activity on the PIXEL service, such as title selections, movies you have watched, your correspondence with our emails, texts, push notifications, and online messaging platforms, Information on how you interacted with our customer service, including the time, date, and reason for your contact, chat transcripts, and, if you called, your phone number and call logs;
- Payment details: We collect your payment details, and other information to process your payments, including your payment history, billing address, and gift cards you have redeemed.
In addition to managing member referrals, processing your registration, and payments, and communicating with you on these and other matters, we use information to offer, evaluate, improve, and customize our services and marketing initiatives. For instance, we utilize this data to:
- Identify your general geographic location, offer localized content, make tailored and personalized viewing recommendations for films and TV series we believe you'll enjoy, identify your ISP to assist you with network troubleshooting, and assist us in promptly and effectively answering your questions and requests;
- Coordinate with Partners to make the PIXEL service accessible to members and notify non-members about its availability, taking into account your particular connection with the Partner;
- Secure our systems, prevent fraud and help us protect the security of PIXEL accounts;
- Prevent, identify, and look into potentially illegal or prohibited activities, such as fraud, and to enforce our terms (e.g., figuring out which PIXEL sign-up offers you qualify for and whether a specific device is allowed to use the account in accordance with our Terms of Use);
- Analyze and comprehend our target audience, enhance our offerings (including user interfaces and service performance), and optimize the distribution, recommendation algorithms, and content selection;
- Interact with you with our service in order to provide you with PIXEL news, information about new features and content, promotions, special offers, customer surveys, and to help you with operational needs like password resets. Email, push alerts, text messages, online messaging, and matched identifier communications (explained below) are just a few of the ways in which these communications might be sent. To find out how to set or modify your communications settings, please refer to the "Your Choices" section of this Privacy Statement.
We share your information with third parties and for specific purposes, as outlined below:
- Third-Party Service Providers: We hire other businesses and people to carry out tasks for us. Every month's transaction, content delivery, feature development, deleting repetitive information from customer lists, data analysis, marketing support, search results and links (including sponsored listings and links), payment processing, content transmission, scoring, credit risk assessment and management, and customer service are a few examples. Although they may not use it for other purposes, these third-party service providers have access to the personal data required to carry out their duties.
- Protection of PIXEL and Others: When we feel it is necessary to comply with the law, enforce or apply our terms of use and other agreements, or safeguard the safety, property, or rights of PIXEL, our users, or others, we release account information and other personal data. This involves sharing data with other businesses and groups in order to prevent fraud and lower credit risk.
You have the right to request access to your personal data and to amend or rectify any erroneous or outdated information we may have about you. You can also ask us to remove any personal data we may have about you. You can access and modify a wide range of account information when you go to the "Account" section of our website. This includes your contact details, PIXEL payment details, and other relevant account information (like the content you have viewed and rated). To view the "Account" feature, you must be logged in.
Requests that are unreasonable or not mandated by law, such as those that would be highly unfeasible, involve an excessive amount of technical work, or put us at risk for operational issues like free trial fraud, may be denied. We may keep information for the reasons listed in this Privacy Statement, as well as to honor your preferences, for billing or record-keeping purposes, and as necessary or allowed by relevant laws and regulations. When personal information is no longer needed, we take appropriate steps to securely discard or de-identify it.
We protect your personal information from loss, theft, and unauthorized access, use, and modification by implementing appropriate administrative, logical, physical, and managerial safeguards. These safeguards are intended to offer a degree of protection commensurate with the dangers involved in handling your personal data.
To sign up for the PIXEL service, you have to be at least eighteen years old. To become a member, you must meet the age of majority, which in some jurisdictions may be older than eighteen. The service is available to anybody under the age of 18, but only with parental or legal guardian participation, supervision, and consent.